I was going to play A weekly challenge and in the requirements they asked for Subaru Impreza 2001 which i then ordered and paid on Windows store.
When i return to the game i still could not play it. The same message asking for the entitlement kept showing. I restarted the game multiple times, waited one day, still same.
Now a week on the Weekly Challenge is asking for something else.
Q1 : why wasn’t i able to play despite buying the required entitlement ?
Q2. : Who can i go to for support ? I approached EA and they just said if the content is not unlocked then ask Microsoft for a refund
Q3 : did anyone here have similar problems , how did you resolve it ?
I’m sorry to hear that, seems like you’ll have to fight this one out with EA and Microsoft support. I would do as EA suggested and ask for a refund from Microsoft, but also ask EA how they recommend you purchase those cars instead.
FWIW, I’ve not had any trouble with the Steam version, which is where I imagine most racers purchase DR2. In fact, I hadn’t until you mentioned it, considered the Windows store a place to buy simulation games. I thought it more a source for Windows component games, like solitaire. I think of Xbox for a Microsoft gaming distribution platform. Anyway, Steam has been pretty convenient and reliable over the years. Good luck with a resolution.
Edit: it seems that publishers and leagues can be specific as to which distro is used for online play. Maybe that’s the issue. But like Freak mentioned, it does seem a Microsoft issue.