This is a weird one and I can’t work it out and wondered if anyone else has come across anything similar.
I plugged in my iPhone to charge with usb cable whilst playing a game, first time I’ve ever plugged into pc so I get a coupe of pop ups saying it’s installing drivers etc, fine. After though the screen has frozen and whole PC as ctrl alt del won’t work or alt tabbing so I press the reset button on front of pc.
PC starts up normally but when I come to type in password to get into windows 10 the keyboard isn’t working and I notice the lights aren’t on it either (backlit keys)… So I hold down power button and do a hard reset and start up again - same thing… change USB ports - same thing… plug into powered usb hub and same thing! Tried a different keyboard and no go.
So I’m thinking it’s a driver issue, the iPhone drivers have caused some conflict in my pc so I go through the bios (the keyboard works) and do a roll back, restart, same thing!
Now I’m stumped and my next course of action is a complete windows reinstallation unless anyone has any advice? Never had anything like this before.
I could have messed up the USB drivers.
That’s why I was hoping you had a spare keyboard with PS2 plug to check…
Obivously the problem isn’t at BIOS level but further down. Or up- depends which way you look at it.
Follow the on-screen instructions to run the troubleshooter.
Check if issue persists.
If the issue persists, I suggest you to uninstall and reinstall the USB drivers and check if the issue persists.
Press Windows Key + R Key.
Then type “devmgmt.msc” without the quotes and hit onEnter Key.
Expand Universal Serial Bus Controllers.
In the uninstall dialog, make sure you select the option to delete the driver package from the system. This causes the driver package installed earlier to be deleted.
In the Action menu of Device manager, select “Scan for Hardware changes” option. This will cause the device driver to be reinstalled. Once the driver is installed, close all windows and restart the computer.
The mouse did work when I had to navigate through the Recovery sections in the BIOS (I think it was some Gigabyte sub windows programme but Windows definitely wasn’t running) but it wasn’t when I get to the Windows login screen as usually a left click brings up the password box.