A excellent and big step in the right direction for customer service . It also is a subtle but definite indicator of the growth and well being of the Flight Sim resurgence we are experiencing .
Listening to you customers, and taking action on their legitimate concerns and issues also demonstrates a business that is learning and maturing . As the Flight Sim community continues to grow in numbers not seen in decades, it is this type of action by the support industries that will go a long way towards sustaining that growth for some time to come.
Nice job guys ! Bravo for showing your willingness to listen to your customers .