Talking about the ‘elitists equipment’
As many of you know, we have been working on integrating and making quality-of-life improvements to the entire Saitek range since the acquisition in September 2016. The X56 has had particular attention, with some improvements having been implemented in production to the point where we have already seen a steady reduction in issues. These mostly involved manufacturing processes, such as better control over the damping grease for the throttle to prevent the problem where some people experienced excessive friction in the throttle movement, even when at the lightest setting.
Some issues still persisted, though, and through analysis of forums, online reviews and support tickets we were able to determine that the original X56 can be susceptible to Electrostatic Discharge (ESD). This update to the X56 takes multiple steps to further protect against ESD with the result that it is now in line with Logitech’s standards (and well above standard compliance requirements). This should prevent the axis/button failures that some people have experienced.
There are other improvements, the main points being:
- An improved manufacturing method for the spring on the twist axis to prevent early wear and improve centering of the twist
- Tooling updates to further assist with the centering of the twist (plus fit and finish improvements elsewhere)
- A new wiring harness for the twist axis in the stick and improved soldering process that prevents twist axis failures
- A new look for the X56 which should make those of you who expressed their dislike for the blue very happy indeed
Lastly, we would like to express our appreciation for your patience and support as we have worked through defining and addressing these issues. It is not always a quick or straightforward process to arrive at a clear root cause and solution. We will continue on an ongoing basis to monitor the performance of X56 (and the rest of our product lines) and address any further issues as they appear.
Q. How can I tell whether my X56 is the updated or the original version?
The updated version of X56 has grey graphics printed on the base of the throttle and stick. The original version has blue graphics.
Q. Are all original X56 units compliant with relevant safety standards?
Yes. The original X56 passes all compliance requirements for any territory in which it is sold by Logitech.
The new version is already available through our website in certain regions and will be available from other retailers shortly.